VoiceZero gives retail and food service operators a voice-first anonymous reporting channel for workplace violence, harassment, theft, and safety concerns — accessible from any phone, in any language, in 60 seconds. No app download. No login. No paperwork.
The workforce has changed. According to Traliant's 2025 Retail Workplace Violence Prevention research, 49% of Gen Z retail workers said they would only report workplace safety concerns if they could do so anonymously — compared to 19% of Baby Boomers. This isn't a preference. It's a behavioral reality.
Gen Z represents the fastest-growing share of retail and food service labor. They are digital natives who distrust institutional systems, have seen what happens to coworkers who speak up, and have no loyalty to reporting processes that feel risky or pointless. If your reporting channel requires them to walk into an office, fill out a form, or call a number that shows up on their phone bill — they won't use it.
The same Traliant research found that 38% of Gen Z retail workers have witnessed workplace violence against a coworker in the past five years. External retail theft increased 19% in 2024. Incidents involving verbal and physical confrontation with customers are increasing across fast food, big-box retail, and pharmacy environments.
New York's Retail Worker Safety Act, which took effect in June 2025, requires retailers with 10 or more employees to maintain workplace violence prevention policies and training programs. California's SB 553 requires workplace violence prevention plans for all California employers. The regulatory trend is national — more states are expected to follow.
Retail shrink costs the U.S. retail industry more than $100 billion annually. External theft gets the headlines. Internal theft is often harder to detect and more damaging over time.
The employees most likely to observe internal theft, vendor manipulation, or management misconduct are the frontline workers who are present every shift. They also have the most to lose by reporting: fear of management retaliation, fear of being labeled a troublemaker, fear of gang retaliation in high-theft environments.
VoiceZero's anonymous voice channel gives frontline employees a path to report observations without any of those risks. The report arrives at Loss Prevention or your Regional HR team as a structured, AI-categorized case — not a rumor and not an anonymous letter.
QR codes in break rooms, back-of-house areas, employee bathrooms, and time clock stations. Any employee scans, speaks, and submits. No login. No app. No name required.
VoiceZero accepts reports in 40+ languages with automatic transcription and translation. Your Spanish-speaking kitchen staff, your Haitian Creole-speaking retail associates — everyone has equal access.
Immediate safety threats surface instantly. Routine HR concerns are queued for standard review. Your LP and HR team sees the most urgent issues first, every morning.
Violence and safety concerns route to Loss Prevention and store management simultaneously. Harassment routes to HR. Theft observations route to LP. Wage concerns route to Employee Relations.
VoiceZero's deployment documentation supports compliance with the New York Retail Worker Safety Act and California SB 553 by demonstrating that a functional employee reporting mechanism is in place.
Whether you have 3 locations or 3,000, per-location or enterprise pricing scales with your footprint. Configure location-specific routing or centralized intake.
"We were using a suggestion box. Seriously. VoiceZero tripled the number of safety concerns we were capturing in the first 60 days."— VP of Loss Prevention, regional retail chain (name withheld)
"Our Gen Z floor staff weren't using our old reporting system at all. Once we put the QR codes in the break rooms, reports started coming in the same week. Some of them flagged issues we had no idea about."— Regional HR Director, restaurant group (name withheld)
Compliance Alignment
Enterprise pricing available for 50+ locations. No app download required for any tier.
VoiceZero for Retail. Per-location pricing starts at $99/month. Supports compliance with the NY Retail Worker Safety Act, California SB 553, and OSHA General Duty Clause.