Intercept complaints before checkout — not after the review posts. VoiceZero gives your GM a real-time voice channel from every room, lobby, and restaurant on property.
Print a QR code, place it in guest rooms and at checkout — that's it. No app downloads, no integrations required on day one.
Guests scan a QR code on their welcome card, TV tent card, or checkout screen. No app required. Works on any smartphone in 74 languages.
Guests leave an anonymous voice message — no typing, no forms, no friction. People speak 3x more when they're talking than typing. You'll hear the real story.
AI decodes tone, sentiment, and urgency. Negative sentiment triggers an immediate push notification to the GM — with a transcript and recommended action. While the guest is still on property.
Without VoiceZero:
With VoiceZero:
Negative sentiment triggers an immediate push notification with transcript, sentiment score, and recommended response — so you can act before checkout, not after the review.
Not just positive/negative. VoiceZero detects frustration, confusion, urgency, and delight — and tells you exactly which touchpoint triggered each reaction.
See which departments (housekeeping, F&B, front desk) generate the most negative feedback, track improvement over time, and benchmark across properties.
When a resolved issue is followed by a prompt to leave a Google or TripAdvisor review (if they're satisfied), happy guests convert 2x more often than un-prompted guests.
International guests speak in their native language. VoiceZero transcribes, translates, and analyzes in English — so your GM gets context regardless of guest origin.
Connect to your Property Management System, Slack, or email. Route high-urgency alerts to the right department automatically — no manual triage required.
Every day without VoiceZero is another day your guests are choosing TripAdvisor over talking to you.
$199/mo per property · no setup fee · cancel anytime