Prevent 5 cancellations a month. At $99/mo for VoiceZero and $100+/mo per member, that's 5× ROI in month one. The decision to cancel is made weeks before the request — catch it early.
Members who are thinking about leaving won't tell a trainer. They might not even fill out a survey. But they'll leave a quick voice message if you make it easy enough.
Place QR codes at the front desk, locker room entrance, and on equipment cards. Members scan when the moment is fresh — not days later when the motivation to give feedback is gone.
No names, no judgment. Members speak freely about class quality, cleanliness, equipment issues, staff interactions, or billing concerns. You hear what they'd never say face-to-face.
AI flags messages that contain churn signals — frustration, disengagement, dissatisfaction with value. Your manager receives an alert with context to proactively reach out and save the membership before the decision is final.
Why members really leave:
Source: IHRSA Member Retention Report
AI identifies language patterns associated with disengagement — frustration, declining satisfaction, value complaints — before the member ever requests a cancellation.
Track how member sentiment changes over time by category — classes, equipment, staff, cleanliness. Spot a downward trend in class quality before it becomes a churn wave.
Every Monday, your manager receives a digest of the top themes, churn risk signals, and wins from the prior week. No dashboard log-in required — it lands in their inbox.
See which classes drive the most positive sentiment and which instructors members are raving about — or quietly avoiding. Schedule and staff based on real data, not gut feel.
"A member left a voice message frustrated about our new scheduling app. We called her, offered a free PT session, and she not only stayed — she referred two friends. $99 well spent."
"We discovered through VoiceZero that 40% of our negative feedback was about one specific 7pm class. We changed the instructor assignment. Churn in that cohort dropped immediately."
More case studies coming soon.
Be among the first studios.
Your members are giving signals. VoiceZero is how you catch them. Free plan to start — no credit card required.
$99/mo per location · first 25 messages free · cancel anytime