Real-time voice feedback from the service bay — not a survey that arrives 2 weeks after your customer has already posted to Google. Protect your OEM allocation before it's too late.
The OEM survey arrives 2 weeks later when the customer's memory has faded and their frustration has hardened. VoiceZero captures sentiment while it's still actionable.
Place QR codes in the service waiting area, on the repair order, or on the vehicle key tag. Customers scan when picking up — before they walk out the door.
No typed survey. No multiple choice. Customers speak their honest experience — wait time, advisor helpfulness, quality of repair, shuttle service. You hear the real thing.
AI scores the message for sentiment and CSI risk. High-risk feedback triggers an immediate alert to the service advisor and manager — with a script for a recovery call before the OEM survey closes.
Who uses VoiceZero at dealerships:
— Service advisors (real-time customer pulse)
— Service managers (department trend tracking)
— GMs (cross-department reporting)
— Fixed ops directors (multi-point rollup)
Negative feedback fires an alert to the service advisor and manager within 90 seconds. The customer is still in the parking lot — there's time to make it right.
AI maps voice sentiment to likely OEM survey scores. See your predicted CSI trajectory before the official scores land. No more surprises at quarter-end reviews.
See which advisors drive positive sentiment and which ones are CSI risks. Coach individuals with specific voice feedback clips — no interpretation required.
When a high-risk message fires, VoiceZero queues a recovery call reminder with the customer name, RO number, and suggested talking points. Close the loop in minutes.
"We had a customer about to crater our CSI. VoiceZero flagged it at 4pm, our advisor called at 4:15, and they came back in for a free detail. Survey came back 10/10."
"I used to find out about service problems at the monthly OEM review. Now I find out the same day. Completely changes how you manage a service department."
More case studies coming soon.
Be among the first dealers.
Your OEM allocation depends on CSI scores you can't see coming. VoiceZero gives you the early warning system that changes that.
$199/mo per location · no setup fee · cancel anytime